Terms and Conditions

terms and conditions

Order Processing & Payment:

• All orders will be accepted in writing via email confirmation.

• Full Payment is required before an order will be processed. (This includes backorders and approved written add-ons).

• Once the order is in process, no changes can be made. Additional items can be processed online as a new order.

• Framed at pack orders are processed in 3 full business days, framed assembled orders in

7 full business days.

• “Day one” starts on the NEXT full business day after the order is placed.

• Cancellations after the order is picked will be subject to a 15% processing fee.

• Cancellations made after an order is shipped are subject to a 25% restocking / processing fee.

• RUSH ORDERS will be processed for an additional fee.

• Rush is unavailable for assembly orders and discontinued lines. Combined orders subject to refund of rush fee

• A limited number of modifications are available ON ASSEMBLED ITEMS ONLY, including:

Assembly And Modifications:

• Assembly is available for freight shipped orders for additional labor fees and

shipping fees.

• A limited number of modifications are available ON ASSEMBLED ITEMS ONLY, including:

• Increased depth

• Decreased depth

• Rout for Glass

• Finished interior

• Please Contact us for pricing on all Modification requests.

• Professional Series is not available for modifications.

• Modifications exempt the entire order from normal lead times.

• Full payment must be received prior to start of modifications.


Shipping And Delivery:

• All unassembled at pack framed orders will be ready to ship within 3 full business days.

• All assembled framed orders will require 7 full business days to ship.

• All freight orders are packaged in individual boxes, placed on a pallet, shrink wrapped and strapped.


SHIPPING:

• 3-7 business day standard transit time with LTL carriers, please account for at least one

extra day for residential and scheduled delivery appointments.

• Shipping charges must be paid for when your order is placed. (Orders exceeding standard LTL sizes are subject to additional fees for Full Truckload shipping).

• Orders cannot be held, however you can select to ship at a later date. 

• You will receive a tracking number by email the day after the order has shipped.

• All destinations must be tractor/trailer accessible, or Limited Access fees will be applied.

• For Residential Deliveries and appointments, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).

• Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.


DELIVERY POLICIES:

• The driver is only responsible for placing the pallet on the ground for deliveries that have lift gate services requested when order is placed.

• Address classifications are based on city zoning, therefore it is possible to have a

commercial property in a residential area. In this case the delivery would be considered

residential, and subject to the residential delivery fees and conditions.

• A responsible party must be present to inspect, inventory, and sign off on delivery.

• You MUST notate if the number of pallets delivered does not match the number listed

on the driver’s BOL copy.

• Careful inspection of packaging condition is vital to file freight claims. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUST indicate damages on the Bill Of Lading to be able to claim concealed damages in the future. Take photos of all damaged boxes at time of delivery.

• Do NOT reject damaged items. 


MISSING OR DAMAGED ITEMS (Including Concealed Damage):

• Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.

• Freight damage claims must be filed immediately, but no later than 3 business days. No claims will be allowed without the proper paperwork.

• All damages must be documented and reported prior to and upon opening the boxes.

• The following must be included to process the claim:

• Order number

• Buyer's name

• Shipping address for replacements

• Brief description of damage or shortage, including item numbers and/or parts

PICTURES of the damaged goods and boxes are required

• Upon receipt of the damage claim, we will review the request within 48 business hours.    Replacements will then be shipped out within 72 hours.

• Expedited shipping service is NOT available for replacements and/or parts.

• All damages must be documented and reported upon opening the boxes.

• Missing items must be reported within 5 working days from delivery.

• Concealed damages must be reported 10 working days from delivery.

• Items that have been assembled and installed cannot be claimed as damages.


CabinetDelight.com cannot be held responsible for any shipping delays or for any labor costs accrued or delays during the installation of any of its products sold. This includes, but is not limited to, items that may be flawed or have become damaged in transit.


Returns And Replacements:

• All returns must be authorized by CabinetDelight.com prior to return shipment.

• For authorization, please send an email request to info@cabinetdelight.com

• Returns must be received within 20 days of purchase.

• All items must be returned in original, unopened packaging, therefore NO RETURNS ON

ASSEMBLED CABINETS.

• No returns on trims, moldings, fillers or panels.

• QUALIFYING returns will incur a 25% RESTOCKING FEE.

• The customer is responsible for setting up and paying for all return shipments.

• Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.


Cancelled Orders

Manufacturers can change many things without notice to us that are beyond our control, such as inventory levels, discontinued items, pricing, shipping rates or any number of unforeseen issues that may arise. Although this is an uncommon occurrence, we reserve the right to cancel and refund any order for any reason.

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